Dimensional Research is committed to protecting data privacy and ensuring that all personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal details of our clients and research participants.

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Data We Collect

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We collect personal information of two main groups:

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1. Clients and Business Contacts: This includes contact details (name, email, phone number, job title, company name) and other relevant information provided to us during business relationship interactions.
2. Research Participants: This includes name, title, role, contact information, demographic data, and research responses of individuals who participate in our surveys, interviews, or focus groups. Participation is voluntary, and we collect data only with explicit consent.

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How We Collect Data

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We only use personal data provided to us from individuals who proactively reach out to interact with Dimensional Research via email, phone, social media, or other communication methods. For certain research projects, we may use independent sources of participants (i.e. panels, LinkedIN, etc.) but Dimensional captures data for future use only with explicit consent. If appropriate, we may temporarily hold details of our client’s contacts, in which case that data remains under the control of our client contracts and is not merged with Dimensional’s general client or participant data.

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How We Use This Information

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We use the collected data for the following purposes:

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• Conducting market research  
• Managing our client relationships
• Communicating with clients and research participants
• Fulfilling research incentives
• Conducting general business operations
• Complying with legal and compliance obligations (GDPR, CCPA, etc.)

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Sharing Information

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Dimensional Research never shares any details of individual participants with our clients. All demographic information is shared only within summary reports. Dimensional will never sell or rent any personal data of our clients or our research participants, this includes names, addresses, job titles, email addresses, phone numbers, or mobile numbers. We will only share personal information at the express request of the individual whose data is being shared or a legal authority.  

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Data Security

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We implement robust security measures to protect client and research participant data from unauthorized access, loss, or breaches. This includes encryption, access controls, and regular security assessments. We work only with vendors who provide enterprise quality data security (ISO 27001 and SOC 2 Type 2.)

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Individual Rights

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• Access and Control: Individuals have the right to confirm, correct, or request deletion of personal data.
• Opt-Out: Individuals can opt-out of receiving communications at any time.
• Data Portability: Individuals can request a copy of their data in a structured, human-readable format.
• Non-Discrimination: Exercising privacy rights will not result in discrimination against any individual.

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Cookies and Tracking

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We use cookies on this web site (dimensionalresearch.com) only to help us understand our visitors. No personal information is stored on any cookie. For our participants, our survey tools capture some limited information (IP addresses, browser type, date/time stamp) in addition to the data captured in the questions of the survey.

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SMS Policy

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Mobile opt-in and information obtained as part of the SMS consent process or numbers for the purpose of SMS are not shared with any third parties or affiliates for marketing or any other purpose. To view SMS Terms of Service, visit https://www.dimensionalresearch.com/privacy-policy.

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SMS Terms of Service

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If you have consented to receive SMS messages from Dimensional Research, you may receive SMS messages related to customer care and account notifications. Below, is an example message you may receive:

“Hi Steve, this is Dimensional Research. I got your email about the problem with the survey. We're working on it and will update you via SMS if the problem persists. You can view our Privacy Policy and Terms of Service at https://www.dimensionalresearch.com/privacy-policy. Reply STOP to opt out of text messaging or HELP for assistance.”
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Message Frequency: Message Frequency May Vary. Our SMS message frequency will be from 0-5 text messages per week across all users relating to customer care and account notification messages.
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Standard Messaging Disclosures:

• Potential Fees for SMS Messaging: Please be aware, many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
• You can opt-out at any time by texting "STOP." You will not receive any further messages. Reply “START” to start receiving messages again.
• For assistance, text "HELP" or visit our Privacy Policy and Terms of Service at https://www.dimensionalresearch.com/privacy-policy. Reply STOP to opt out of text messaging or HELP for assistance.

How to Opt-in to SMS: You can opt-in to SMS with Dimensional Research verbally.

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Policy Updates

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We may update this Privacy Statement periodically to reflect changes in our practices or legal requirements. This statement was last updated December 14, 2025.

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Contact Us

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If you have any questions or concerns about the way we manage data, please contact us at:

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Mailing Address: 548 Market Street, Suite #56849, San Francisco, CA 94104-5401

‍Phone: +1 (408) 680-5771

‍Website: Use this form